Before you go

How long will my card take to arrive?

If you order your card online it will be delivered to your home address in 2-3 working days. If you require a card in a shorter time please check with your local Post Office branch. Exchange rates vary between online and branch.

What currencies can I load on my card?

You can load any of the following currencies on to your card. Only one currency can be added at a time. Euro, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars, Thai Baht, UAE Durham, Croatian Kuna, Turkish Lira, South African Rand, Swiss Francs, Polish Zloty or Pounds Sterling.

Which currency should I load?

We recommend that you load the currency of the country that you are travelling to. If we do not offer that currency we recommend that you load Pounds Sterling on to your card.

Do I have to pass a credit check to purchase a Travel Money Card?

No. We will carry out an electronic address verification check based on the information you provide. This will be stored but will not affect any credit rating.

What do I need to do before I travel?

Before leaving the UK, make sure you have activated your Travel Money Card. Activation can be done through the free Post Office Travel app, click the link below to download. The app allows you to top up, track spend, view balances and freeze spend.

Activation can also be done by calling our automated line on +44(0) 20 7937 0280. Full details can be found on the letter that comes attached to you your card.

How do I get my PIN / Change my PIN?

To get your PIN, download the free Post Office Travel app, simply create an account and you can check your PIN wherever you are in the world.

Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATM’s that accept mastercard and offer the PIN change facility.

While you are away

Where can I use my card?

Your card can be used wherever Mastercard is accepted.

Is there anywhere that my card won’t work?

We have to authorise your card immediately which means a small number of locations may not be able to take your card. This includes unmanned petrol pumps, toll booths and on-board cruise ships or aeroplanes.

Anywhere I shouldn’t use my card?

We recommend that your card is not used to pay deposits on car hire or used when checking in to hotels that require a deposit. Both of these could lead to funds being held by the retailer which would prevent you from using them.

Should I pay in Sterling if given the choice while abroad?

We recommend that you always pay in the local currency and not Sterling. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This is known as Dynamic Currency Conversion (DCC) and more information can be found at https://www.postoffice.co.uk/travel-money/card/avoid-dynamic-currency-conversion,or there is a leaflet in every card pack.

Can I withdraw money from ATMs?

Yes you can. You can use any ATM that’s accepts Mastercard. Fees will apply for every cash withdrawal, these fees are detailed online or on your welcome letter. Please be aware that some ATMs may also charge you and this should always be displayed on the ATM screen. As above, we always recommend that you withdraw cash in local currency and don’t choose to pay in Sterling or accept their currency conversion.

How can I top up my card with more money?

The easiest way is via our mobile app which is available in App Store or Google Play. Download it before you travel by search “Post Office Travel app”. You can also top up via our website if you have created an account. You can also ask friends or family to top up in any UK Post Office branch. All they need is your card number.

Can I top up with a different currency to the one I loaded in the first place?

Yes you can. Our multi-currency card allows you to load any of the 13 currencies we offer.

Do I have to move money from one currency to another?

No, you don’t have to move money. If you have money in one currency and spend in a different currency we will automatically move this for you to authorise a transaction. Alternatively, you can move the funds using the “Transfer” icon on the free Post Office Travel app, or “Transfer to another wallet” icon on the website.

How can I track my balance?

The easiest way is to use our mobile app. This shows clearly what your remaining balance is in each currency. We do not recommend the use of ATMs to check your balance as they will provide a GBP figure using a different exchange rate. Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies.

Please click the link below to download the Post Office Travel app.

What do I do if my card is lost or stolen?

You need to call us immediately on +44 (0) 20 7937 0280, we are open 24 hours a day. We will then cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas. If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app. You can unfreeze just as easily if you find it again!

Back from holiday

I have money left on my card, what do I do?

You have 4 options available to you:
1. Leave the money on your card for your next holiday
2. Visit any Post Office branch and withdraw the balance over the counter in Sterling. There is a daily withdrawal limit of £300 per day.
3. Spend your money in the UK as normal. We will move the money to Sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate.
4. Call us to ask for a refund. Please note that you will get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch.

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